When I look into the eyes of an animal, I do not see an animal. I see a living being. I see a friend. I feel a soul.

- A.D. Williams

About the business

Purrfect Tails Pet Care LLC was founded by Jess Phillips in 2021, and now consists of a small team of local pet care providers working under her direction. All team members are animal lovers with experience caring for cats, dogs, and other various critters (hamsters, bearded dragons, turtles, birds, and more!)

We are located in Rochester, NY. We serve most of the surrounding towns, with current clients in Rochester, Brighton, Greece, Gates, Chili, Pittsford, Penfield, Victor, Fairport, Mendon, Henrietta, Webster, and Irondequoit. All of Purrfect Tails Pet Care’s team members are insured.

While our stories differ in the details, we have each experienced the incredible bond and unconditional love that only a pet can offer. We aim to provide your pet(s) with the same level of attention and care that we have given to our own animals, and have a passion for spending time getting to know the special individual purr-sonalities of each animal we meet!

Please visit our “Services” and “Price List” pages for a list of available services and pricing.

About the Jess

  • 9 years as cat care volunteer at animal shelters and with rescue groups, 6 years with GRASP (current volunteer, including one year on the board of directors)

  • 3 years as veterinary assistant for cats and dogs

  • Lifelong dog & cat caretaker, current cat mom to 4 felines and varying numbers of foster felines (anywhere from 1, up to 9 during kitten season!)

  • 2 years as animal keeper at Exotic Feline Rescue Center

  • 2 years volunteering with Braddock Bay Raptor Research (handling and caring for raptors)

  • 7 years pet sitting animals with medical needs, senior animals, multi-animal households

  • Experience administering oral medications, subcutaneous injections and fluids

  • B.S. in Biology and M.S. in Ecology & Evolutionary Biology with focus on animal behavior

  • Continuing education in feline behavior through Cat Care International, American Association of Feline Practitioners (AAFP), and International Association of Animal Behavior Consultants (IAABC), and Fear Free

  • Member of the National Association of Professional Pet Sitters (NAPPS) and Fear Free, supporting member of AAFP and IAABC

At Purrfect Tails, we believe that an animal companion is every bit as invaluable as a human companion. My (Jess speaking) Toblerone taught me more than the average human in my life. He reminded me of my importance in the world every day - and for someone who has faced a lifelong struggle with mental health, I do not think there was more anyone could have done. He was always excited to greet me at the door when I got home, was constantly by my side (or on my shoulder, or my head…. rarely the lap, for that just was not quite close enough), and was the first to come running over with a chirp and a purr of reassurance at the first hint of my feeling down.

Through caring for Tobes during his final year with us, I discovered my love and passion for caring for animals who may need a little more specialized care... Whom many may call “high maintenance.” He showed me every day the difference that a few extra snuggles could make. I have always loved every animal I have met… but it seems that since Tobes left, I can see a little bit of him in just about everyone. He was full of character, he was demanding, he was sometimes difficult, he needed so. much. veterinary care. There are not too many things we didn’t go through together.

Purrfect Tails is my tribute to my bubby. Our goal at Purrfect Tails is to give your animals the level of care that we give/have given to our best kitty/doggo friends and soulmates, for there is no greater treasure than the bond with a (non-human) animal.